Senior Client Manager
- Hybrid
- Full-time
Who we are
Cab Engine is a business formed within the Cab Studios Group – a 20-year-old company with a strong reputation in digital marketing, creative, branding and business transformation.
At Cab Engine, our mission is to build a creative community of valuable people who succeed in business and life. Our yardstick is to be the most valuable partner to our clients.
We are a close-knit team of exciting minds who are focused on solving problems and driving growth for the businesses we partner with. It’s our collective aim to build strong relationships with our client partners so we can work with them to meet and exceed their expectations every single day. The fast track for success at Cab Engine is like no other and based on your ability to showcase our 5 core values Drive, Knowledge, Belief, GAS and Smiles, your passion and career path will be further ignited. We’re not people who sit and watch the world go by; we’re people who jump in the driver’s seat and shape the way the world works.
Who are we looking for?
We're looking for a skilled Senior Client Manager to be responsible for developing and managing strategic partnerships between organisations. We would want you to maintain growth for your accounts and be active in looking to define new opportunities to further the digital maturity of your clients. In turn an individual that has a drive to seek new accounts right fit to our offering and can confidently negotiate agreements and solidify contracts that provide a win-win to both parties.
We know the magic of what talented client managers can achieve for our people and for our business. You would operate as a guardian for your clients, constantly inspiring bigger & better ways of thinking. We want our clients to view their partnership with Cab Engine of the highest value. Therefore, we need individuals that strive to make a difference so there is never a question on our contract being deemed as anything less than essential.
Our model has evolved and we now seek those that are passionate about our industry and service line and can confidently present, pitch and promote the right solutions for our clients without full reliance on the craft teams.
You will collaborate closely with other team members, including developers, designers, and product managers, to ensure that your client’s roadmap is cohesive and clear and reflected accordingly for client understanding and internal planning purposes.
We are agile in our approach, being comfortable with chaos (to a degree) should excite rather than terrify. We as a studio do not operate in traditional red-tape methods. We welcome new talent to productively challenge on the daily in aid of joining our united desire to continually get better together. This mindset is essential for success here at Cab Engine.
Your skills and experience
Significant experience working as a Client Manager, with generalist knowledge across digital
Exceptional organisation, attention to detail and time management skills
Enthusiasm and the confidence to own the role
The ability to question, challenge and understand a client's business plan
Creation of marketing strategies that include tactics, budgeting and forecasting
Experience visualising data through tools such as PowerBI, Looker Studio, Tableau
An analytical eye and overarching interest in using data to influence your decision-making
Confidence in managing expectations and saying no when it’s in the best interest of our team and/or the client
Working knowledge of key digital marketing tools
What you will be doing
Owning the client relationship and serving as the lead point of contact
Developing trusted business partner relationships with key clients and customer stakeholders
Ensuring that your clients have a robust and considered marketing strategy with agreed digital maturity metrics and KPIs
Supports team members with valuable insight and initiatives for the design and execution of the strategy
Development of data visualisations/dashboards: Present data in a clear, concise, and visually appealing manner
Aligns the devoted team in designing, measuring and reporting on the appropriate metrics and goals
Responsible for maintaining an average 80% feedback score for all clients, and incorporating feedback to improve customer experience
Has a sound understanding of the business, their products/services and the needs of the marketing strategy to unlock the business objectives
Reviews client performance data weekly, to ensure an awareness of all channel performance against the pre-set metric maps and performance targets
Benefits/Package
Vitality Programme - Inclusive of Health Insurance, Optical, Dental & Hearing Insurance and Partnership Rewards & Discounts.
£500 successful finders fee for successful internal recruitment.
5% new business commission for any new contract over 10k where you have identified & supported the opportunity close.
WFH Allowance - You can claim up to £20 per month, every month, whilst you make the most of working from home with our flexible working policy.
Your Birthday off in addition to your 25 days annual holiday entitlement.
5 Space Days per annum. Space Days are a Cab-created benefit that recognises and rewards members of the team who have gone above and beyond or are perhaps struggling personally & could greatly benefit from taking a day to have well-earned or required space.
Access to trained mental health responders within the business as and when needed.
4 Quarterly Socials - During the year we have 4 socials that all are invited to attend - 2 of these will be team-building events and the others will be a load of fun enjoying time together as a Cab community.
Monthly SMILE Subscription - A monthly subscription of your choice delivered to your desk/home address.
Apply now!
Join our team of exciting minds.